OpenBuilds 1 Year Warranty

Buy with confidence knowing OpenBuilds stands behind its products! 

Warranty Policy 
1 Year Limited Warranty applies to defects in materials for a period of ONE (1) YEAR from the date of original retail purchase to the original purchaser.  

Repair/Replacement policy  
If the product meets the terms of the Limited Warranty: 

  • We may choose to repair the product or replace it with a new or repaired product of equivalent or more recent version. 
  • We will refund the cost of shipping the product to us by the most appropriate economical means (We will confirm this by email with you when you request a warranty return); 
  • We will cover the cost of shipping the repaired product or warranty replacement back to you by a postage method of our choosing. 
  • We do not cover taxes, duties or other import/export charges on warranty returns; however, we will mark the package clearly as a warranty return. 
  • Return of the defective part or machine may be required 

 This Limited Warranty does not cover: 

  • defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress caused by intentional or accidental incorrect wiring 
  • scratches, dents and cosmetic damage  
  • defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, lightning, electrical surges, theft, blown fuses, or improper use of any electrical source. 

Warranty Procedure 

Our warranty policy applies when a product is defective. If you wish to return a product that is not faulty, please contact customer service at [email protected] 

If there is an obvious visible fault on the product, such as a failed bearing, then please fill out our OpenBuilds Warranty Return Form Below. If you purchased through an OpenBuilds Authorized Resellers, please contact them to process the warranty return.  

Warranty Return Form